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Support

Frequently askedquestions

Everything you need to know about subscriptions, access, and support.

Subscription & Packaging

Can I subscribe to the whole AI suite, or just the assistants I need?

Both. You can license the full Qistas AI suite — Research Assistant, Taqadi (consultancy & litigation), Taaqod (contracts), and Tashree (legislative & regulatory) — or select only the assistants relevant to your work and add others later. The research platform can be subscribed to on its own or combined with any of the assistants, which draw their answers from the same verified legal content.

Is Qistas available as SaaS, and do you offer enterprise plans?

Yes. Qistas is available as a cloud (SaaS) subscription, with hybrid, private, and on-premises deployment for organisations with specific security or data-residency needs. Enterprise plans support multiple users, jurisdiction-specific configuration, internal knowledge connectivity, and a choice of deployment model.

Can we trial the platform before committing?

Yes. We offer trial access so your team can evaluate the platform and assistants first. Contact us for a tailored quote — pricing depends on the assistants selected, number of users, and deployment model.

Can I use the platform on more than one device?

Each account is personal and non-transferable. Users may access the platform from one desktop device and one mobile device (via web or mobile app for iPhone and Android).

Are there special packages for large organizations or institutions?

Yes. Custom multi-user packages are available for universities, organizations, and institutions. Contact the sales team for details.

Trust & Accuracy

Where do the AI answers come from, and are they reliable?

Every answer is grounded in Qistas' verified legal corpus — legislation, case law, and regulatory content across nine Arab jurisdictions — not the open web. Answers are traceable to the underlying legal source so you can verify them. The assistants support professional judgment; they don't replace the lawyer.

Does the AI make things up (hallucinate)?

The risk is substantially reduced by design. Because answers are grounded in our verified legal corpus and cite the underlying source, rather than being generated freely, you can always check an answer against the actual legislation or ruling it draws from — instead of trusting an unsourced response.

How is this different from using ChatGPT for legal questions?

General AI tools generate answers from the open web and their training data — which means they can invent citations, miss jurisdiction-specific rules, and expose confidential material. Qistas is grounded in verified Arab legal sources, is jurisdiction-aware across nine jurisdictions, cites its sources, and is built to be secure for confidential legal work.

Is our data used to train AI models?

No. Your documents, queries, and internal materials are not used to train models. Confidentiality is built into the architecture through access controls, secure data handling, and anonymisation.

Content & Coverage

Which jurisdictions and content do you cover?

Nine Arab jurisdictions — Jordan, Palestine, Saudi Arabia, UAE, Egypt, Qatar, Oman, Bahrain, and Kuwait — covering legislation, case law, regulations, treaties, and official legal opinions, from each state's founding to today. Legislation is updated continuously; case law cadence varies by jurisdiction.

Does the AI work in Arabic as well as English?

Yes. Qistas is Arabic-first and fully bilingual, with legal content and AI built on authentic Arabic legal sources from the ground up — not translated from English — so the platform works seamlessly in both languages.

Setup & Integration

Can I upload our own documents for the assistants to work with?

Yes. The assistants can work with your own documents — for tasks like contract review, comparison, and analysis — and, for enterprise clients, can connect to your approved internal knowledge such as precedents, templates, policies, and playbooks, so your team can retrieve and reuse institutional materials securely.

Can Qistas connect to our existing systems?

Yes. Microsoft Office integration is available for contract workflows, and the assistants can be configured to your relevant jurisdictions and connected to your internal systems and custom workflows for enterprise deployments.

How do we get started?

Book a demo and our team will walk you through the platform, recommend the right configuration for your work, and set up trial access.

Still have questions?

Contact us